Unfortunately, we do not offer refunds or reshipments for packages that are returned due to reasons attributable to the recipient:
-Packages returned due to an incorrect address
-Packages unclaimed by the recipient
-Delivery failures due to insufficient information (e.g., missing recipient name or unclear address)
-Delivery failures due to the recipient’s absence
-Packages not delivered because import duties or taxes imposed by the courier were not paid in time
To avoid such cases, please regularly check your tracking updates and ensure there are no issues if delivery seems delayed.
For more details, please refer to the link below.
▶ Returns & Exchanges - Returns(Refund) Policy
https://global.oliveyoung.com/foot-info/footer-contents?foterMenuSeq=12
-Packages returned due to an incorrect address
-Packages unclaimed by the recipient
-Delivery failures due to insufficient information (e.g., missing recipient name or unclear address)
-Delivery failures due to the recipient’s absence
-Packages not delivered because import duties or taxes imposed by the courier were not paid in time
To avoid such cases, please regularly check your tracking updates and ensure there are no issues if delivery seems delayed.
For more details, please refer to the link below.
▶ Returns & Exchanges - Returns(Refund) Policy
https://global.oliveyoung.com/foot-info/footer-contents?foterMenuSeq=12
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