During international shipping, due to unexpected pressure, shaking, or other factors, liquid products with a fluid consistency, such as cosmetics, may experience leakage. If this occurs, please contact us via the 1:1 inquiry within 30 days of receiving the products with the following information, and we will guide you on the appropriate support:
-A photo of the product that leaked and any products among the received items that are unusable
-A list of products that leaked or became unusable due to the leakage
-The order number or order date of the products
Once we receive the above information, we will verify the issue and propose an appropriate solution. We will take further precautions in packaging to prevent such situations from occurring in the future.
Thank you for your understanding and cooperation.
-A photo of the product that leaked and any products among the received items that are unusable
-A list of products that leaked or became unusable due to the leakage
-The order number or order date of the products
Once we receive the above information, we will verify the issue and propose an appropriate solution. We will take further precautions in packaging to prevent such situations from occurring in the future.
Thank you for your understanding and cooperation.
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