Due to the nature of international shipping, exchanges are not supported by OLIVE YOUNG Global. If there are any issues with the product such as defects or incorrect items, please contact our customer service within 30 days of the receipt.
▶ 1:1 Inquiry Board
[My Account] > [Contact Us]
Please note that returns (refunds) will not be accepted in the following cases:
- If the item was not purchased from OLIVE YOUNG Global
- If the package was returned due to customer-related reasons (e.g., incorrect address, recipient unavailable, etc.)
- If the customer changes their mind about the purchase
- If the wrong item was ordered (customer’s mistake)
- If the return request is made more than 30 days after the delivery date
- If the product was intentionally damaged
- If the product has been used
- If the return is requested to change the color or product option
▶ For further details, please refer to the following page.
※ Returns(Refund) Policy
https://global.oliveyoung.com/foot-info/footer-contents?foterMenuSeq=12
▶ 1:1 Inquiry Board
[My Account] > [Contact Us]
Please note that returns (refunds) will not be accepted in the following cases:
- If the item was not purchased from OLIVE YOUNG Global
- If the package was returned due to customer-related reasons (e.g., incorrect address, recipient unavailable, etc.)
- If the customer changes their mind about the purchase
- If the wrong item was ordered (customer’s mistake)
- If the return request is made more than 30 days after the delivery date
- If the product was intentionally damaged
- If the product has been used
- If the return is requested to change the color or product option
▶ For further details, please refer to the following page.
※ Returns(Refund) Policy
https://global.oliveyoung.com/foot-info/footer-contents?foterMenuSeq=12
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