▶ If the components of the album you ordered are missing:
Please double-check the product details on the album’s webpage to confirm the components included. (Note: Certain items like photo cards or posters may be excluded if sold out on a first-come, first-served basis.)
If necessary, please provide a video of the unboxing process of the received box along with details of the missing items via 1:1 Inquiry. We will review and guide you on the appropriate next steps.
▶ If the album or any components are damaged:
Please send a video showing the condition of the exterior of the received OLIVE YOUNG box, the unboxing process, and the damaged components via 1:1 Inquiry, along with details of the damaged items.
Please contact us using the following method:
▶ [My Account] > [Contact Us] > [Inquire Now]
▶ https://global.oliveyoung.com/board/counsel > Click [Inquire Now]
Please double-check the product details on the album’s webpage to confirm the components included. (Note: Certain items like photo cards or posters may be excluded if sold out on a first-come, first-served basis.)
If necessary, please provide a video of the unboxing process of the received box along with details of the missing items via 1:1 Inquiry. We will review and guide you on the appropriate next steps.
▶ If the album or any components are damaged:
Please send a video showing the condition of the exterior of the received OLIVE YOUNG box, the unboxing process, and the damaged components via 1:1 Inquiry, along with details of the damaged items.
Please contact us using the following method:
▶ [My Account] > [Contact Us] > [Inquire Now]
▶ https://global.oliveyoung.com/board/counsel > Click [Inquire Now]
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