Once payment has been completed, it is not possible to modify your order.
If you need to make changes, you will need to cancel the entire order and place a new one.
Please check your order status first if you wish to cancel:
[Payment Completed]: This is immediately after the order is placed. You can cancel the order directly via the app or PC.
▶ How to cancel your order
PC: Go to My Account > Click ‘Order Tracking’
App: Tap the menu icon (三) in the top left > Click ‘Order Tracking’
[Preparing Shipment]: Your items are being prepared. Cancellation is no longer possible directly. Please submit a cancellation request as soon as possible via a 1:1 inquiry.
▶ [My Account] > [Contact Us] > [Inquire Now]
▶ https://global.oliveyoung.com/board/counsel > Click [Inquire Now]
Please note: Even during the [Preparing Shipment] stage, if the item has already completed dispatch preparation, cancellation may not be possible.
[In Transit]: The order has already been shipped and can no longer be canceled. Please track the delivery status using the tracking number, which will be updated soon in your order details.
If you need to make changes, you will need to cancel the entire order and place a new one.
Please check your order status first if you wish to cancel:
[Payment Completed]: This is immediately after the order is placed. You can cancel the order directly via the app or PC.
▶ How to cancel your order
PC: Go to My Account > Click ‘Order Tracking’
App: Tap the menu icon (三) in the top left > Click ‘Order Tracking’
[Preparing Shipment]: Your items are being prepared. Cancellation is no longer possible directly. Please submit a cancellation request as soon as possible via a 1:1 inquiry.
▶ [My Account] > [Contact Us] > [Inquire Now]
▶ https://global.oliveyoung.com/board/counsel > Click [Inquire Now]
Please note: Even during the [Preparing Shipment] stage, if the item has already completed dispatch preparation, cancellation may not be possible.
[In Transit]: The order has already been shipped and can no longer be canceled. Please track the delivery status using the tracking number, which will be updated soon in your order details.
Article is closed for comments.