If you wish to cancel your order, please first check the status of your order.
[Payment Complete]: This is immediately after the order is created. At this stage, you can cancel the order directly via the app or PC.
▶ How to cancel your order
PC: Go to My Account < Click 'Order Tracking'
App: Tap the top left corner (三) < Click 'Order Tracking'
[Preparing Shipment]: This is the stage where the ordered items are being prepared. At this stage, direct cancellation is not possible. Please check the following methods as soon as possible, and request order cancellation via 1:1 inquiry or email.
▶ [My Account] > [Contact Us] > [Inquire Now]
▶ https://global.oliveyoung.com/board/counsel > Click [Inquire Now]
▶ Please send an email to oycs.global@cj.net
However, even if the order is in the Preparing for Shipment stage, if the items are already fully prepared for dispatch, cancellation may not be possible.
[In Transit]: The items have already been shipped, so cancellation is not possible. Please monitor the shipping status using the tracking number, which will be updated shortly in your order information.
[Payment Complete]: This is immediately after the order is created. At this stage, you can cancel the order directly via the app or PC.
▶ How to cancel your order
PC: Go to My Account < Click 'Order Tracking'
App: Tap the top left corner (三) < Click 'Order Tracking'
[Preparing Shipment]: This is the stage where the ordered items are being prepared. At this stage, direct cancellation is not possible. Please check the following methods as soon as possible, and request order cancellation via 1:1 inquiry or email.
▶ [My Account] > [Contact Us] > [Inquire Now]
▶ https://global.oliveyoung.com/board/counsel > Click [Inquire Now]
▶ Please send an email to oycs.global@cj.net
However, even if the order is in the Preparing for Shipment stage, if the items are already fully prepared for dispatch, cancellation may not be possible.
[In Transit]: The items have already been shipped, so cancellation is not possible. Please monitor the shipping status using the tracking number, which will be updated shortly in your order information.
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