What should I do if any of the items in my order are prohibited or cannot be cleared through customs in my country?

For international shipments, customers, as the importers, are responsible for checking with local customs about any prohibited items in the destination country.

If an order contains prohibited items, which may be confiscated by customs or cannot be cleared through customs due to local regulations, OLIVE YOUNG Global has no control over for the customs decision, and we do not offer reshipment or refunds for confiscated items.



Please make sure to verify if there are any import restrictions or prohibited items before placing your order. For further inquiries, you can contact us via [My Account] > [Contact Us] for 1:1 inquiry.