Please note that customs authorities in each country may request various types of information to determine whether to approve clearance for your shipment.
Depending on the request, you may need to submit certain documents yourself, so please review the following information carefully:
1. If customs requests information about the product(s) in your order
Examples of requested information may include:
- Composition (ingredients or materials)
- Full manufacturer name and address
- Packaging contents
- Instructions for use
- Product descriptions, etc.
☞ In such cases, OLIVE YOUNG Global will provide the required information to customs through the courier, so no further action is needed on your part. Please rest assured and continue to monitor your shipment status.
※ Please note that if additional documents are requested during the customs inspection process, clearance may take longer than expected. We kindly ask for your understanding in this matter.
2. If customs requests the recipient's personal information
Examples of such information may include:
- A copy of your ID card or passport
- A reachable contact number
- A new or corrected delivery address
- Import permits or licenses, etc.
- Signed TSCA Certification (by Recipient)
☞ In such cases, we kindly ask that you provide the requested information directly to the local customs authorities or the courier service acting on their behalf. As this involves personal information, OLIVE YOUNG Global is unfortunately unable to submit it on your behalf.
☞ If the recipient's personal information is requested but not submitted, the shipment may be subject to return or disposal in accordance with local customs regulations.
We strongly recommend submitting all required documentation promptly to avoid any issues or delays in the clearance process.
If you have any questions or need assistance, please contact us through 1:1 inquiry.
▶ [My Account] > [Contact Us] > [Inquire Now]
▶ https://global.oliveyoung.com/board/counsel > Click to [Inquire Now]
Depending on the request, you may need to submit certain documents yourself, so please review the following information carefully:
1. If customs requests information about the product(s) in your order
Examples of requested information may include:
- Composition (ingredients or materials)
- Full manufacturer name and address
- Packaging contents
- Instructions for use
- Product descriptions, etc.
☞ In such cases, OLIVE YOUNG Global will provide the required information to customs through the courier, so no further action is needed on your part. Please rest assured and continue to monitor your shipment status.
※ Please note that if additional documents are requested during the customs inspection process, clearance may take longer than expected. We kindly ask for your understanding in this matter.
2. If customs requests the recipient's personal information
Examples of such information may include:
- A copy of your ID card or passport
- A reachable contact number
- A new or corrected delivery address
- Import permits or licenses, etc.
- Signed TSCA Certification (by Recipient)
☞ In such cases, we kindly ask that you provide the requested information directly to the local customs authorities or the courier service acting on their behalf. As this involves personal information, OLIVE YOUNG Global is unfortunately unable to submit it on your behalf.
☞ If the recipient's personal information is requested but not submitted, the shipment may be subject to return or disposal in accordance with local customs regulations.
We strongly recommend submitting all required documentation promptly to avoid any issues or delays in the clearance process.
If you have any questions or need assistance, please contact us through 1:1 inquiry.
▶ [My Account] > [Contact Us] > [Inquire Now]
▶ https://global.oliveyoung.com/board/counsel > Click to [Inquire Now]
Article is closed for comments.