If the status of your order changes to 'In transit' but there is a delay, there may be an issue with the delivery. Please check the following:
1) Check the delivery status using the tracking number.
▶ DHL: www.dhl.com/kr-en/home/tracking.html
▶ EMS: ems.epost.go.kr/front.Tracking01Eng.postal
▶ LX PANTOS: https://www.epantos.com/ecp/web/pr/dt/popup/dlvChaseInqPopup.do?locale=ko&quickNo=
▶ FedEx: https://www.fedex.com/en-us/home.html
▶ UPS: https://www.ups.com/track?loc=en_US&requester=ST/
2) Depending on the status:
-If there is no update after arrival at customs: Please contact the local customs or courier to check if any required documents or information need to be submitted, and confirm the current status of the package.
-If there is no update for an extended period after arriving in the destination country: Please check the expected delivery time for the country and contact the local courier to inquire about the package's location and estimated delivery date.
-If tax payment is required: Please check the payment amount through the email or SMS received from the local courier and make the payment. For details on payment methods, please contact the local courier.
※ Even if free shipping is applied, customs tax or GST(Sales Tax) may be applied depending on the region, and OLIVE YOUNG Global has no control over these charges. For more details, please refer to: https://global.oliveyoung.com/foot-info/footer-contents?foterMenuSeq=10
- If an inaccurate address or absence is recorded: Please contact the local courier to arrange re-delivery.
■ Notice
If the package remains undelivered for an extended period due to being unclaimed, absence, unpaid taxes, or incorrect address, it may be returned or discarded according to local procedures. OLIVE YOUNG Global has no control over this.
1) Check the delivery status using the tracking number.
▶ DHL: www.dhl.com/kr-en/home/tracking.html
▶ EMS: ems.epost.go.kr/front.Tracking01Eng.postal
▶ LX PANTOS: https://www.epantos.com/ecp/web/pr/dt/popup/dlvChaseInqPopup.do?locale=ko&quickNo=
▶ FedEx: https://www.fedex.com/en-us/home.html
▶ UPS: https://www.ups.com/track?loc=en_US&requester=ST/
2) Depending on the status:
-If there is no update after arrival at customs: Please contact the local customs or courier to check if any required documents or information need to be submitted, and confirm the current status of the package.
-If there is no update for an extended period after arriving in the destination country: Please check the expected delivery time for the country and contact the local courier to inquire about the package's location and estimated delivery date.
-If tax payment is required: Please check the payment amount through the email or SMS received from the local courier and make the payment. For details on payment methods, please contact the local courier.
※ Even if free shipping is applied, customs tax or GST(Sales Tax) may be applied depending on the region, and OLIVE YOUNG Global has no control over these charges. For more details, please refer to: https://global.oliveyoung.com/foot-info/footer-contents?foterMenuSeq=10
- If an inaccurate address or absence is recorded: Please contact the local courier to arrange re-delivery.
■ Notice
If the package remains undelivered for an extended period due to being unclaimed, absence, unpaid taxes, or incorrect address, it may be returned or discarded according to local procedures. OLIVE YOUNG Global has no control over this.
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