When using a credit/debit card, an error message may occur and prevent you from completing your order. In such cases, please check the following:
1) Unstable network connection
2) Use of a credit card accessed through a proxy IP
3) Attempting multiple high-value transactions in a short time
4) Expired card or insufficient credit limit
5) Incorrect card information entered
※ All card payments are processed through our payment gateways (KSNET or EXIMBAY) and sent to the card issuer for approval. The payment may be declined depending on the card issuer's policy.
If the issue persists, please contact your card issuer to ensure there are no restrictions on online transactions or issues with your card.
Still having trouble?
Please submit a 1:1 inquiry with a screenshot of the error message to help us resolve the issue quickly.
▶ Go to [My Account] > [Contact Us] > [Inquire Now]
▶ Or visit: https://global.oliveyoung.com/board/counsel and click [Inquire Now]
1) Unstable network connection
2) Use of a credit card accessed through a proxy IP
3) Attempting multiple high-value transactions in a short time
4) Expired card or insufficient credit limit
5) Incorrect card information entered
※ All card payments are processed through our payment gateways (KSNET or EXIMBAY) and sent to the card issuer for approval. The payment may be declined depending on the card issuer's policy.
If the issue persists, please contact your card issuer to ensure there are no restrictions on online transactions or issues with your card.
Still having trouble?
Please submit a 1:1 inquiry with a screenshot of the error message to help us resolve the issue quickly.
▶ Go to [My Account] > [Contact Us] > [Inquire Now]
▶ Or visit: https://global.oliveyoung.com/board/counsel and click [Inquire Now]
Article is closed for comments.