If you have received a damaged product, please notify us within 30 days from the date of receipt. Kindly provide a photo showing the damage and the product name via the 1:1 inquiry.
Once we review your inquiry, we will offer an appropriate solution.
※ If the packaging is severely damaged and multiple products are affected, please provide the following information in your 1:1 inquiry. We will work to provide support as quickly as possible.
▶ Required Information
Photos showing the condition of the received product box (clearly showing the extent of damage) and the state of any protective packaging inside.
Photos of the damaged products
List of the damaged products
▶ 1:1 Inquiry Board
- [My Account] > [Contact Us] > [Inquire Now]
- https://global.oliveyoung.com/board/counsel > Click to [Inquire Now]
▶Please refer to the following link for the return (refund) policy of OLIVE YOUNG Global.
※ Returns(Refund) Policy
https://global.oliveyoung.com/foot-info/footer-contents?foterMenuSeq=12
Once we review your inquiry, we will offer an appropriate solution.
※ If the packaging is severely damaged and multiple products are affected, please provide the following information in your 1:1 inquiry. We will work to provide support as quickly as possible.
▶ Required Information
Photos showing the condition of the received product box (clearly showing the extent of damage) and the state of any protective packaging inside.
Photos of the damaged products
List of the damaged products
▶ 1:1 Inquiry Board
- [My Account] > [Contact Us] > [Inquire Now]
- https://global.oliveyoung.com/board/counsel > Click to [Inquire Now]
▶Please refer to the following link for the return (refund) policy of OLIVE YOUNG Global.
※ Returns(Refund) Policy
https://global.oliveyoung.com/foot-info/footer-contents?foterMenuSeq=12
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