There hasn't been any delivery update since the package arrived at customs. It's taking too long — what should I do in this case?

If there has been no update or progress in the delivery status for several days after the package arrived at customs, it may be because additional information is required for customs clearance or there is a delay in the local customs schedule.



In such cases, please check the recipient’s email and contact number you provided for any messages or requests from the local courier or customs office asking for additional information. If you have not received any notification, you will need to contact the local customs or delivery company directly.



Please note that the inspection schedule and procedures at customs depend on the local customs authority and may vary depending on the time of your order. Therefore, Global Olive Young is not directly involved in the customs inspection or delivery process. However, if your inquiry is related to the products you ordered, we can check with the relevant department to see if we can assist you.



If you need further assistance, please contact us through the 1:1 Inquiry. We will do our best to find a way to help you as soon as we confirm the details.



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