The following are examples of issues with the functionality of the products you have purchased:
-The beauty device will not turn on or is unstable.
-The pump, sprayer, or other product containers are not working.
-Any other functional issues with the product.
If you encounter any of the above issues, please contact us with the following information:
-A description of the issue and the name of the affected product
-A short video (under 10MB) or image showing the issue
-Order details (order date, order information, etc.)
For inquiries, please refer to the following instructions:
You can submit a 1:1 inquiry at [My Account] > [Contact Us]:
▶ [My Account] > [Contact Us] > [Inquire Now]
▶ https://global.oliveyoung.com/board/counsel > Click to [Inquire Now]
If the video file size is too large to attach, please send the order information and video via email to:
▶ Email Address: oycs.global@cj.net
-The beauty device will not turn on or is unstable.
-The pump, sprayer, or other product containers are not working.
-Any other functional issues with the product.
If you encounter any of the above issues, please contact us with the following information:
-A description of the issue and the name of the affected product
-A short video (under 10MB) or image showing the issue
-Order details (order date, order information, etc.)
For inquiries, please refer to the following instructions:
You can submit a 1:1 inquiry at [My Account] > [Contact Us]:
▶ [My Account] > [Contact Us] > [Inquire Now]
▶ https://global.oliveyoung.com/board/counsel > Click to [Inquire Now]
If the video file size is too large to attach, please send the order information and video via email to:
▶ Email Address: oycs.global@cj.net
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