I missed the delivery while I was away from home, so I didn’t receive the package. What should I do now?

If the delivery attempt has already been made but the product was not received, you can contact the courier directly for assistance.

Please contact the local courier to arrange a re-delivery schedule. Shipments to different countries are handled by FedEx, DHL, EMS, and LxPantos. For more details on the courier services for each country, please refer to the page below.



▶ Shipping Page

https://global.oliveyoung.com/foot-info/footer-contents?foterMenuSeq=10



▶ How to check your tracking number

[PC version]: MY ACCOUNT > TRACK ORDERS

[Mobile App]: Top Left Menu (三) > TRACK ORDERS



▶ Check the delivery status of your product

DHL: https://www.dhl.com/kr-en/home/tracking.html

EMS: https://ems.epost.go.kr/front.Tracking01Eng.postal

LX PANTOS: https://www.epantos.com/ecp/web/pr/dt/popup/dlvChaseInqPopup.do?locale=ko&quickNo=

FedEx: https://www.fedex.com/en-us/home.html

UPS: https://www.ups.com/track?loc=en_US&requester=ST/