I can’t see a tracking number for my order.

Once the package is dispatched from the logistics center and the delivery process begins, the tracking number will be available in your account information within 2-3 days.



[PC version]: MY ACCOUNT > TRACK ORDERS

[Mobile App]: Top Left Menu (三) > TRACK ORDERS



If the tracking number is not updated within a few days, please let us know through a 1:1 inquiry.

Sign in > [My Account] > [Contact Us]



Once the tracking number is provided, you can check the delivery status using the following links to see if there are any issues with the delivery or to check the estimated delivery date.

After the package arrives in the destination country, the local courier takes over the shipping process, so we are unable to directly control it. If there are any issues in the delivery records, please contact the local courier for assistance.



▶ DHL: www.dhl.com/kr-en/home/tracking.html

▶ EMS: ems.epost.go.kr/front.Tracking01Eng.postal

▶ LX PANTOS: https://www.epantos.com/ecp/web/pr/dt/popup/dlvChaseInqPopup.do?locale=ko&quickNo=

▶ FedEx: https://www.fedex.com/en-us/home.html

▶ UPS: https://www.ups.com/track?loc=en_US&requester=ST/