I received a notification that my order was delivered, but I haven’t received the package.

If the tracking shows that the delivery has been completed but you have not received the package, please follow the steps below to verify the issue:



1) Check the order details to ensure the address entered is correct.

-For mailboxes and buildings, you may want to check with the building manager.

-If the address is incorrect, please contact the local courier for assistance.



2) Contact the courier service (DHL/EMS/LxPantos/FedEx/UPS) to confirm whether the delivery was completed correctly, and request delivery proof and details about the shipment.



DHL: https://www.dhl.com/kr-en/home.html

EMS: https://www.epost.go.kr/main/eng/Enpost_Introduction1.html

FedEx: https://local.fedex.com/en-kr

UPS: https://www.ups.com/track?loc=en_US&requester=ST/

LxPantos: https://www.lxpantos.com/en/main.do





3) If you are unable to receive appropriate support from the courier, please let us know through 1:1 inquiry, and we will check the best way to assist you.

Sign in > [My Account] > [Contact Us]



※ Please note that if you chose a contactless delivery option and the package is lost or damaged after it has arrived at the correct location, we do not consider refunds or reshipments for such cases.